Is this deprecated or is there something I’m missing? We have Enable linking to local files checked for the site.
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Hi Stephan,
Welcome to the forums!
Check out this doc - https://support.shotgunsoftware.com/hc/en-us/articles/219030938-Linking-to-local-files
It goes over what is needed to allow for local file linking, TLDR, you need to set a mount point and have the SG Desktop app installed to run a websocket server, details are in the document.
Hope that helps!
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We have that enabled, and we’ve have had Desktop running ok for a while now. This came up when a user wanted to link via the browser (Chrome) but it would not work.
I’ve tried to do the same thing with the desktop client running, but get the same result; ‘… not supported.’
Or is there anything else I’m missing?
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Hey Stefan,
Are there any errors in the JS console in chrome? It may also be useful to share with us your tk-desktop.log file to see what the issue with the websocket connection is would be best to share this with us in a support ticket by emailing support@shotgunsoftware.com as it may contain sensitive data.
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So, this is a bit embarrassing(?). It works now after lunch… Don’t really know what the difference is… Might be a cache thing in the browser or the desktop-client not getting discovered from the browser? Anyhow, this solved it self, I’ll reply here if it happens again and I have some more information.
Best Regards.
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No worries Stefan, I wont question it! Glad it’s working for you now.
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