Flow Production Tracking trial site: S3 endpoint unavailable for API testing

Pipeline Integrations
1

Hi all,

I’m using a trial version of ShotGrid and have been experimenting with downloading thumbnails via the API.

This was working earlier, but over the last couple of days we’ve been hitting what looks like an outage with the S3 Transfer Acceleration endpoint used for media / thumbnail delivery. The endpoint sg-media-usor-01.s3-accelerate.amazonaws.com is currently unreachable from my side. And it is also listed as ERRORing out in the test-connection panel.

Symptoms:

  • TCP connections to port 443 are being refused (errno 61)

  • TLS handshakes fail with SSL: CERTIFICATE_VERIFY_FAILED when a partial connection is made

  • All thumbnail downloads from ShotGrid are failing as a result

  • The ShotGrid REST API itself appears to be functioning normally, it seems to be only the S3 media CDN path that is affected

Diagnostic output:

$ openssl s_client -connect sg-media-usor-01.s3-accelerate.amazonaws.com:443

connect: Connection refused

connect:errno=61

Environment:

Unfortunately as i’m not yet on a paid license and only using the trail version at the moment, i can’t find a way to report this. Not sure if this only affects trial usage or not.

Any advice or help would be much appreciated.

thanks!

2

This is up and working again. Test-connection returns 100% active.
thank you to anyone that helped unblock the pipe. (unless it was pure coincidence, which i suspect not). The help was very much appreciated!