Falling at the first hurdle - How to connect to a project?

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I’ve got the "enter your site name " dialogue up. I’ve tried various combinations of our online shotgun site name, with/without prefixes, aiming at specific projects on our board and so on.
What am I missing? There’s nothing in the ‘getting started’ on this as far as I can see.

Cheers
-Drew

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Hello,

What’s the end result after entering the site name ?

We support either : your-site-name.shotgunstudio.com or https://your-site-name.shotgunstudio.com.

Thanks,

Francisca

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“no such site exists”

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Is it possible that you have IP Whitelisting enabled on your site?

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Hmm. It works on other machines which I think would show up as the same IP via the same router IP ? Not my field really so this is a guess.

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Hi Drew,
Just to confirm: you are able to connect to your site using the SG Web App from the same machine, right?
Could you please provide us your logs?
Thanks

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