Just when I thought I couldn’t get any more frustrated with this Autodesk account migration, no I seem to be unable to log in using the Shotgun Desktop - macOS 11.5.1, SG Desktop 1.7.0. I click the Sign In button, and all I get is a white screen. Will probably have to send something to support as w…

Seems other users are also experiencing this: [image] Cannot Login to ShotGrid Desktop ShotGrid Hi @achrystie Depending on the version of your SG Desktop, an update would be necessary. I am happy that you got things working after the update. Do you, by any chance recal…

Hi @nedwilson Qt seems to be misbehaving, and it is a difficult thing to troubleshoot at a distance. So far, this is the second instance of this, but I know that this will occur again. For others reading this thread, I have provided the attached Python script to @nedwilson , for him to run on his…

Hey, had the same. Clean browser cache helped.

Hi @grover_gol You mean that you cleared the folder (for a Mac) ~/Library/Caches/Shotgun/SITE-NAME/QWebEngineProfile ? (The tk-desktop.log will indicate the folder used on your machine. Look for the string Actual WebEngineProfile storage location:) If that is all it takes, that is definitely an e…

No actually I cleaned chrome cache. Because I think it stored some authentication token or something. Not sure how exactly, but it worked out. Before that I cleaned toolkit cache via tank command but it didn’t help.

We have that issue too across the studio on mac and windows. Restarting SG desktop helps to see the login form but doesn’t fix it permanently.

We just got this on one of three VMs we use for ingest. They are otherwise identical, but we tried both 1.7.1 and 1.7.0 and reinstalling twice, and clearing both SG caches and any web cache we could find. We were able to fake it by feeling around with the mouse until we found the fields but we could…

@dennisserras this is a bug in SG desktop, only started happening once SG switched to Autodesk ID. V1.6.1 works. Alternatively, Patrick from SG support has a Python script that will bootstrap the authentication for you. Some have also had luck with disabling GPU acceleration for QT: https://commu…

Thanks, Ned! We’ll give those a try. Good to hear from you. Hope we get to work together on a project again soon! Den

Hi @nedwilson For the record, and just to set expectations, I am a developer and not part of the support team. I help here when I can, but I do so on my own time. -Patrick

Blank white screen when trying to "Sign in using the Web." in Shotgun desktop

Pipeline Integrations

brandon.foster August 4, 2021, 9:49pm 2

Seems other users are also experiencing this:

May be worth commenting there to consolidate the info.

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Blank white screen when trying to "Sign in using the Web." in Shotgun desktop

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