Blank Screen for new Users

Currently we have an issue with creating new users, the newly created user will face a completely blank screen when attempting to login for the first time.

The workaround for now is to change the new user’s **Profile Data Page Visited** value in the people page to **true** so it skips that “role survey” page and that will allow the new users to login.


This is a video showing the workaround

1 Like

Seeing the same issue. The workaround works, but this is pretty unfortunate that a marketing/survey page is preventing new users from using SG.

Hi @kporangehat are you still facing this issue? The fix deployed yesterday. Please see this Page from ShotGrid Status Page

Please make sure you your ShotGrid updated to v8.37.0.55+

Nope. All good now :+1: