Experiencing following error when creating a task in Shotgun via the web interface. The integration was working fine a few days ago. Nothing changed in between.
2021-07-02 11:01:06,762 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:07,657 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:08,866 INFO [entity_issue_handler] Creating Jira Issue in Project FAN for Shotgun Task ‘mbk_testing’ (7549)
2021-07-02 11:01:09,209 ERROR [bridge] Unable to retrieve create meta data for Project FAN Issue type 10295.
Traceback (most recent call last):
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/bridge.py”, line 354, in sync_in_jira
entity_type, entity_id, safe_event
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/task_issue_handler.py”, line 227, in process_shotgun_event
“originalEstimate”: “%d m” % (sg_entity[“est_in_mins”] or 0)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/entity_issue_handler.py”, line 232, in _create_jira_issue_for_entity
return self._jira.create_issue_from_data(jira_project, issue_type, data,)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/jira_session.py”, line 529, in create_issue_from_data
% (jira_project, jira_issue_type.id,)
RuntimeError: Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:09,210 ERROR [webapp] 192.168.1.111 - /sg2jira/default/Task/7549 - code 500, message Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:10,134 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:11,087 INFO [entity_issue_handler] Creating Jira Issue in Project FAN for Shotgun Task ‘mbk_testing’ (7549)
2021-07-02 11:01:11,279 ERROR [bridge] Unable to retrieve create meta data for Project FAN Issue type 10295.
Traceback (most recent call last):
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/bridge.py”, line 354, in sync_in_jira
entity_type, entity_id, safe_event
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/task_issue_handler.py”, line 227, in process_shotgun_event
“originalEstimate”: “%d m” % (sg_entity[“est_in_mins”] or 0)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/entity_issue_handler.py”, line 232, in _create_jira_issue_for_entity
return self._jira.create_issue_from_data(jira_project, issue_type, data,)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/jira_session.py”, line 529, in create_issue_from_data
% (jira_project, jira_issue_type.id,)
RuntimeError: Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:11,280 ERROR [webapp] 192.168.1.111 - /sg2jira/default/Task/7549 - code 500, message Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:12,243 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:12,878 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:13,518 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:14,487 INFO [entity_issue_handler] Creating Jira Issue in Project FAN for Shotgun Task ‘mbk_testing’ (7549)
2021-07-02 11:01:14,714 ERROR [bridge] Unable to retrieve create meta data for Project FAN Issue type 10295.
Traceback (most recent call last):
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/bridge.py”, line 354, in sync_in_jira
entity_type, entity_id, safe_event
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/enable_syncing_handler.py”, line 94, in process_shotgun_event
entity_type, entity_id, event,
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/task_issue_handler.py”, line 227, in process_shotgun_event
“originalEstimate”: “%d m” % (sg_entity[“est_in_mins”] or 0)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/entity_issue_handler.py”, line 232, in _create_jira_issue_for_entity
return self._jira.create_issue_from_data(jira_project, issue_type, data,)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/jira_session.py”, line 529, in create_issue_from_data
% (jira_project, jira_issue_type.id,)
RuntimeError: Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:14,715 ERROR [webapp] 192.168.1.111 - /sg2jira/default/Task/7549 - code 500, message Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:15,631 INFO [shotgun_session] Connected to https://trulysocialgames.shotgunstudio.com.
2021-07-02 11:01:16,610 INFO [entity_issue_handler] Creating Jira Issue in Project FAN for Shotgun Task ‘mbk_testing’ (7549)
2021-07-02 11:01:16,794 ERROR [bridge] Unable to retrieve create meta data for Project FAN Issue type 10295.
Traceback (most recent call last):
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/bridge.py”, line 354, in sync_in_jira
entity_type, entity_id, safe_event
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/task_issue_handler.py”, line 227, in process_shotgun_event
“originalEstimate”: “%d m” % (sg_entity[“est_in_mins”] or 0)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/handlers/entity_issue_handler.py”, line 232, in _create_jira_issue_for_entity
return self._jira.create_issue_from_data(jira_project, issue_type, data,)
File “/home/tsg/Documents/SG_Jira/sg-jira-bridge/sg_jira/jira_session.py”, line 529, in create_issue_from_data
% (jira_project, jira_issue_type.id,)
RuntimeError: Unable to retrieve create meta data for Project FAN Issue type 10295.
2021-07-02 11:01:16,794 ERROR [webapp] 192.168.1.111 - /sg2jira/default/Task/7549 - code 500, message Unable to retrieve create meta data for Project FAN Issue type 10295.
Output of the following URL is below:
URL: https://trulysocialgames.atlassian.net/rest/api/2/issue/createmeta?projectKeys=FAN&issuetypeIds=10295&expand=projects.issuetypes.fields
Output: {“expand”:“projects”,“projects”:[{“expand”:“issuetypes”,“self”:“https://trulysocialgames.atlassian.net/rest/api/2/project/10443",“id”:“10443”,“key”:“FAN”,“name”:“TATTOO”,“avatarUrls”:{“48x48”:“https://trulysocialgames.atlassian.net/secure/projectavatar?pid=10443&avatarId=10908”,“24x24”:“https://trulysocialgames.atlassian.net/secure/projectavatar?size=small&s=small&pid=10443&avatarId=10908”,“16x16”:“https://trulysocialgames.atlassian.net/secure/projectavatar?size=xsmall&s=xsmall&pid=10443&avatarId=10908”,“32x32”:“https://trulysocialgames.atlassian.net/secure/projectavatar?size=medium&s=medium&pid=10443&avatarId=10908”},"issuetypes”:}]}
Also verified that the Issue Type is Task in the setting.py
Any help will be greatly appreciated.