Hi all, once again we are unable to launch Shotgun Desktop behind a proxy after an update to tk-config-basic (I think). We are getting 403 Forbidden from downloading updates from the AppStore. @jfboismenu @mathurf perhaps any ideas? edit: attached log tk-desktop-behind-proxy.log (7.2 KB)

Hi @mmoshev , We’re sorry you’re having issues with downloads from the AppStore. We’ve made some backend changes recently and the way in which your firewall, gateway or proxy is configured may have impacted your downloads. First, if this change is preventing you from working, you can completely dis…

Copying the new version of tk-basic-config manually into bundle_cache fixed it, at least for now. We would like to form some kind of standard response for such occasions - what would you recommend?

Thank you, this is helpful. I’m going to see what filtering we have in place. Otherwise I’m going to set SHOTGUN_DISABLE_APPSTORE_ACCESS to let artists work in the meanwhile.

We were hit with this too and have locked down our site level config so we don’t get updates (which we were meaning to do anyway). [image] Shotgun Developer This site contains detailed technical reference for all of the ways you can interact with Shotgun programmatically, as well as tutor…

Thank you, we have also been considering taking over the site config. It is probably a good idea.

Hi all – We’ve gone ahead and rolled back the v1.3.10 release of tk-config-basic, and are back on v1.3.9. Should you close and relaunch Desktop, everything should be working as it was yesterday. For clients with proxies, those that were using IPs to filter sites seemed to be OK, but there are a ha…

Thank you for the quick reaction all, @tannaz . Still haven’t been able to check how our filtering is set up. This might well have been the cause.

Hi all – some updates on this topic here: [image] Changes to Toolkit App Store backend and Desktop Pipeline Integrations On Tuesday June 30th, we released some backend changes to the way Shotgun Desktop downloads updates from the Toolkit App Store. These changes were tran…

Tk-config-basic update breaks Desktop behind proxy

Pipeline Integrations

tannaz July 2, 2020, 9:57pm 10

Hi all – some updates on this topic here:

Topic		Replies	Views
Changes to Toolkit App Store backend and Desktop Pipeline Integrations announcement	6	2468	August 21, 2020
Tk-desktop >= v2.5.0 breaks behind proxy Pipeline Integrations sg-desktop , proxy	4	1677	May 1, 2020
Changes to Toolkit App Store – August 3 Pipeline Integrations announcement , aws , s3 , app-store	0	2629	July 13, 2020
ShotGrid Desktop forced latest framework download issue (tk-framework-desktopserver version ignored) Pipeline Integrations fptr-tk	0	22	July 18, 2025
Shotgun ToolkitApp not showing in Desktop Pipeline Integrations	1	1045	July 10, 2020

Tk-config-basic update breaks Desktop behind proxy

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