Choppy playback for .mov recorded from iPhone in RV-7.9 and above

Hi,

We’ve been noticing an issue with choppy playback for movies recorded with an iPhone. This happens on any version of RV newer than RV-7.3.4, including RV-7.9 and RV-2021.

Some info about the codec:

General
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 82.2 MiB
Duration                                 : 1 min 59 s
Overall bit rate                         : 5 748 kb/s
Encoded date                             : UTC 2020-10-07 03:14:23
Tagged date                              : UTC 2020-10-07 03:16:23
Writing library                          : Apple QuickTime
com.apple.quicktime.creationdate         : 2020-10-07T03:14:23Z

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 59 s
Bit rate                                 : 5 490 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 24.000 FPS
Minimum frame rate                       : 24.000 FPS
Maximum frame rate                       : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.248
Stream size                              : 78.5 MiB (96%)
Title                                    : Core Media Video
Encoded date                             : UTC 2020-10-07 03:14:23
Tagged date                              : UTC 2020-10-07 03:16:23
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 59 s
Source duration                          : 2 min 0 s
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 3.57 MiB (4%)
Source stream size                       : 3.57 MiB (4%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2020-10-07 03:14:23
Tagged date                              : UTC 2020-10-07 03:16:23

Is this a known issue? I’ve heard that AVC is a relatively new codec and RV doesn’t offer support for it yet. If that is the case, is there perhaps a known fix or workaround for this issue? Perhaps we have to convert the video, or change something in iPhone settings?

Thank you!