Hello!
Since today, when we try to open a SG Version in Creative Review, we are getting this message:
Live Review is indeed disabled on our Site Preference, but we want to keep it disabled.
If I enable it, only me as an Administrator I can use Creative Review. All my other users still have this error message.
Did something change? Am I missing something?
Digging into the Documentation, this doesn’t seem intentionnal:
An admin can turn on Creative Review without turning on Live Review . Live Review lets users create attended review sessions, but it’s optional.
Source
For a speedy resolution best to make a ticket so suppot can help you and figure out if its an issue only on your site.
Yeah I just did and it seems Live Review should not be mandatory to use Creative Review.
Waiting for further details…
This is not just your site. We have the same issue for any non-Admin users.
Thanks for bringing this to our attention. We’ve created an internal bug ticket and will investigate.
Thanks
patch
August 11, 2025, 2:53pm
7
As per last Release, this should now be fixed.