Hello!
Since today, when we try to open a SG Version in Creative Review, we are getting this message:
Live Review is indeed disabled on our Site Preference, but we want to keep it disabled.
If I enable it, only me as an Administrator I can use Creative Review. All my other users still have this error message.
Did something change? Am I missing something?
Digging into the Documentation, this doesn’t seem intentionnal:
An admin can turn on Creative Review without turning on Live Review . Live Review lets users create attended review sessions, but it’s optional.
Source
For a speedy resolution best to make a ticket so suppot can help you and figure out if its an issue only on your site.
Yeah I just did and it seems Live Review should not be mandatory to use Creative Review.
Waiting for further details…
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This is not just your site. We have the same issue for any non-Admin users.
Thanks for bringing this to our attention. We’ve created an internal bug ticket and will investigate.
Thanks
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patch
August 11, 2025, 2:53pm
7
As per last Release, this should now be fixed.
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