# Why is Media forcing me into ShotGrid Create?

**URL:** <https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624>\
**Category:** Flow Production Tracking\
**Created:** [June 9, 2021, 7:44pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624 "2021-06-09T19:44:22Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![jlweiss](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/jlweiss/32/460_2.png) [@jlweiss](https://community.shotgridsoftware.com/u/jlweiss)\
**Post date:** [June 9, 2021, 7:44pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/1 "2021-06-09T19:44:22Z")

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I’m trying to review versions in Media as I update Client Review playlists and I’m getting a message I have to download ShotGrid Create - is this a bug or a new thing we have to do now?

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**Author:** ![Ben\_xzj](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ben_xzj/32/289_2.png) [@Ben\_xzj](https://community.shotgridsoftware.com/u/Ben_xzj)\
**Post date:** [June 10, 2021, 6:33am UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/2 "2021-06-10T06:33:39Z")

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Hi @jlweiss ,

Curious to know how you play your media? By double clicking on the thumbnail? Unfortunately, I do not come across the same issue.

-Ben

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**Author:** ![jlweiss](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/jlweiss/32/460_2.png) [@jlweiss](https://community.shotgridsoftware.com/u/jlweiss)\
**Post date:** [June 10, 2021, 12:48pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/3 "2021-06-10T12:48:51Z")

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To be clear, this is only happening in the capital-M Media area - all the other parts of ShotGrid are behaving as they did before, so I can play things from the thumbnail. But if I want to use Client Review to send things to clients, I have to do that from Media, and once I’m there, if I try to play something, it tells me I have to download/open Create to see it. I can work around it, but it’s extremely annoying.

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**Author:** ![jlweiss](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/jlweiss/32/460_2.png) [@jlweiss](https://community.shotgridsoftware.com/u/jlweiss)\
**Post date:** [June 10, 2021, 12:51pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/4 "2021-06-10T12:51:57Z")

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![Screen Shot 2021-06-10 at 8.50.38 AM](https://global.discourse-cdn.com/shotgunsoftware/original/2X/4/46bc6c8c426de89e66dfcda684d445a5d66b9b7f.jpeg)

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**Author:** ![Ben\_xzj](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ben_xzj/32/289_2.png) [@Ben\_xzj](https://community.shotgridsoftware.com/u/Ben_xzj)\
**Post date:** [June 10, 2021, 2:31pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/5 "2021-06-10T14:31:41Z")

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Alright. Still failed to reproduce it on the global Media page. Thinking maybe a browser cache issue? Not quite sure though.

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**Author:** ![jlweiss](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/jlweiss/32/460_2.png) [@jlweiss](https://community.shotgridsoftware.com/u/jlweiss)\
**Post date:** [June 10, 2021, 4:54pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/6 "2021-06-10T16:54:08Z")

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It did start happening after I rebooted so, maybe?

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**Author:** ![jlweiss](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/jlweiss/32/460_2.png) [@jlweiss](https://community.shotgridsoftware.com/u/jlweiss)\
**Post date:** [June 10, 2021, 5:01pm UTC](https://community.shotgridsoftware.com/t/why-is-media-forcing-me-into-shotgrid-create/12624/7 "2021-06-10T17:01:20Z")

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Oh I think I figured it out - some weird setting that maybe wasn’t around before or I somehow managed to accidentally change?

 ![Screen Shot 2021-06-10 at 12.59.41 PM](https://global.discourse-cdn.com/shotgunsoftware/original/2X/2/2671d10c25cb19caf2dfa99bde7f72d739a98224.png)