# Unreal plugin not working!

**URL:** <https://community.shotgridsoftware.com/t/unreal-plugin-not-working/13463>\
**Category:** Flow Production Tracking\
**Created:** [September 13, 2021, 4:27pm UTC](https://community.shotgridsoftware.com/t/unreal-plugin-not-working/13463 "2021-09-13T16:27:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![djmaher](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/djmaher/32/4304_2.png) [@djmaher](https://community.shotgridsoftware.com/u/djmaher)\
**Post date:** [September 13, 2021, 4:27pm UTC](https://community.shotgridsoftware.com/t/unreal-plugin-not-working/13463/1 "2021-09-13T16:27:35Z")

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Hiya,

When I launch Unreal from Shotgrid Desktop like so:  
 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/a/a1ef3f420909594c9e20c7a858a183734e3c9e99.png)

I have the plugin enabled in UE4 and can see it in my toolbar. But when I click it, nothing happens. No response at all.

 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/f/f205d90b1c6a194a40dd29b599a9ca185221906a.png)

Here’s the UE4 output log. I can’t diagnose what the errors mean; I’m a bit stuck. Anyone know what the cause of this is?

 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/4/421d3ac2e669327b5f6a92caa143f499cfc6f83b.png)

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**Author:** ![mmoshev](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/mmoshev/32/476_2.png) [@mmoshev](https://community.shotgridsoftware.com/u/mmoshev)\
**Post date:** [September 14, 2021, 7:19am UTC](https://community.shotgridsoftware.com/t/unreal-plugin-not-working/13463/2 "2021-09-14T07:19:51Z")

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This is a problem with authentication - it is trying to provide a command-line auth prompt, which does not work when the terminal is connected to Unreal - it is not interactive.  
I’d try logging in on the website before opening. Not sure it’d work, though.

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**Author:** ![djmaher](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/djmaher/32/4304_2.png) [@djmaher](https://community.shotgridsoftware.com/u/djmaher)\
**Post date:** [September 14, 2021, 12:46pm UTC](https://community.shotgridsoftware.com/t/unreal-plugin-not-working/13463/3 "2021-09-14T12:46:15Z")

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Thanks for the insightful response. Unfortunately I was already logged into the Shotgrid website when this happened, so no joy there.

I managed to find a solution to this, or at least a workaround. After some poking around in the Shotgun support docs I created a toolkit.ini file here (obviously I edited out the username!):

 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/9/9a9a95995874391fdf6c9a6058d8c682136417b4.png)

With only the username and my site inside like this:

 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/a/aaa76cb0e031e441a202cbc8e8339cff43baf90a.png)

and it seems to work consistently! Hurrah!