# Thumbnails are only still frames for the Vendor account **URL:** \ **Category:** Flow Production Tracking\ **Created:** [October 28, 2019, 6:52pm UTC](https://community.shotgridsoftware.com/t/thumbnails-are-only-still-frames-for-the-vendor-account/3556 "2019-10-28T18:52:12Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![amilkis](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@amilkis](https://community.shotgridsoftware.com/u/amilkis)\ **Post date:** [October 28, 2019, 6:52pm UTC](https://community.shotgridsoftware.com/t/thumbnails-are-only-still-frames-for-the-vendor-account/3556/1 "2019-10-28T18:52:12Z")
Hi There, I’m setting up some vendor accounts, and when I try to view my shots or tasks page as Vendor 1, for example, the thumbnails show up as still frames, instead of scrubbable clips. Also, I cannot click on them to view, annotate, etc. I’ve looked in permissions but don’t see anything obvious. Any thoughts? Thx, Andy ---
**Author:** ![andrew.lawrence](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/andrew.lawrence/32/3938_2.png) [@andrew.lawrence](https://community.shotgridsoftware.com/u/andrew.lawrence)\ **Post date:** [October 29, 2019, 2:21am UTC](https://community.shotgridsoftware.com/t/thumbnails-are-only-still-frames-for-the-vendor-account/3556/3 "2019-10-29T02:21:11Z")
Hi Andy, Thanks for posting this to the community 🙂 We will likely need to dive in to the specifics of your vendor permission setup, however when a permission group can only see a still thumbnail (whereas other permission groups see a scrubbable thumbnail) it is very likely due to the vendor permission group not having permission to see the `file` entity attached to that entity. If we take the example of a version, A `version` record in Shotgun also has a `file` entity attached to it. Think of the `version` as the thing that holds all the metadata associated with that version, whereas the `file` is the actual movie file. In Shotgun, permissions for both `versions` and `files` are actually handled differently. Because vendor permissions are a lot more restricted, you may hit a scenario where the vendor has permission to see the `shot`, `version` etc but doesn’t have permission to see the actual `file` (hence why theres, no scrubbable thumbnail or a clickable link) That’s just a bit of background in case other folks encounter this issue, but either way if you can [submit a new support ticket here](https://support.shotgunsoftware.com/hc/en-us/requests/new) with your specific Shotgun site and permission group name our team can dig into this for you. Let me know if you have any other questions and I’ll be happy to help. Cheers, Andrew ---
**Author:** ![amilkis](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@amilkis](https://community.shotgridsoftware.com/u/amilkis)\ **Post date:** [October 29, 2019, 1:01pm UTC](https://community.shotgridsoftware.com/t/thumbnails-are-only-still-frames-for-the-vendor-account/3556/4 "2019-10-29T13:01:10Z")
Thanks, Andrew. I’m using the stock vendor account that comes with shotgun. I took a look at the entity permissions for file, etc, and they all seem to be set to see. Thx, A Andy Milkis Director of Visual Effects Director of Technology [![Logo](https://global.discourse-cdn.com/shotgunsoftware/original/2X/1/135294eb73729eb01a5cad7fe8af4fea1095f0bc.jpeg)](http://lvly.tv/) LVLY 575 Lexington Ave New York, NY 10022 t: 212-317-0077 e: [andy@lvly.tv](mailto:andy@lvly.tv) [lvly.tv](http://lvly.tv/) [![LinkedIn icon](https://global.discourse-cdn.com/shotgunsoftware/original/2X/1/1b976f8a544361f694ff0dfb3d5771582d62befb.png)](http://linkedin.lvly.tv/)[![Instagram icon](https://global.discourse-cdn.com/shotgunsoftware/original/2X/6/63b380c6e6b936df8e4bb5ac7e21bf8257a82c33.png)](http://instagram.lvly.tv/) ---
**Author:** ![DavidMason](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/davidmason/32/193_2.png) [@DavidMason](https://community.shotgridsoftware.com/u/DavidMason)\ **Post date:** [October 29, 2019, 6:25pm UTC](https://community.shotgridsoftware.com/t/thumbnails-are-only-still-frames-for-the-vendor-account/3556/5 "2019-10-29T18:25:02Z")
Hi Andy, Just adding my 2cents here, the default vendor permission is set to only see versions where they are the in the `created_by` field or the `artist` field, one work around is to add the vendor that you want to be able to see the version as the artist and they should be able to see it. This will keep the strict version visibility permissions, but can work in a pinch if you only have a few versions that you want to share with the vendor. Just to be clear this is a bit of a hack. 🙂.