# ShotGrid Create Media is not loaded

**URL:** <https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868>\
**Category:** Create\
**Created:** [July 7, 2021, 2:48am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868 "2021-07-07T02:48:58Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![cha](https://avatars.discourse-cdn.com/v4/letter/c/977dab/32.png) [@cha](https://community.shotgridsoftware.com/u/cha)\
**Post date:** [July 7, 2021, 2:48am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/1 "2021-07-07T02:48:59Z")

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I can’t view media file in ShotGrid Create . It all appear to be blank . I tried push to RV , it is working . But to ShotGrid Create , it’s just pure black . Please help

[https://global.discourse-cdn.com/shotgunsoftware/original/2X/3/3cc3ffcf340a27a01f86a24d75acff29d004a7cd.mp4](https://global.discourse-cdn.com/shotgunsoftware/original/2X/3/3cc3ffcf340a27a01f86a24d75acff29d004a7cd.mp4)

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**Author:** ![lampronf](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/lampronf/32/280_2.png) [@lampronf](https://community.shotgridsoftware.com/u/lampronf)\
**Post date:** [July 7, 2021, 9:26pm UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/2 "2021-07-07T21:26:31Z")

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Hi,

Can you tell me on which OS your are, please ?

Thanks,

Francisca

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**Author:** ![cha](https://avatars.discourse-cdn.com/v4/letter/c/977dab/32.png) [@cha](https://community.shotgridsoftware.com/u/cha)\
**Post date:** [July 8, 2021, 12:28am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/3 "2021-07-08T00:28:28Z")

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Hi @lampronf

Windows 10 Enterprise

![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/2/247b9b70c32c96c6b3a16edee0b520706d626cf4.png)

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<div class="post-metadata">

**Author:** ![cha](https://avatars.discourse-cdn.com/v4/letter/c/977dab/32.png) [@cha](https://community.shotgridsoftware.com/u/cha)\
**Post date:** [July 8, 2021, 2:01am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/4 "2021-07-08T02:01:36Z")

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I use another machine to try out . It is the same issue as well .

Push from browser to → ShotGrid Create = blank  
Push from brower → RV = working  
Push from ShotGrid Create → browser / RV = working

This is the edition of my other workstation

![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/3/3dc0e08147c42d99c6ba407d2474e2a5c4d6a2f1.png)

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<div class="post-metadata">

**Author:** ![lampronf](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/lampronf/32/280_2.png) [@lampronf](https://community.shotgridsoftware.com/u/lampronf)\
**Post date:** [July 8, 2021, 11:58am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/5 "2021-07-08T11:58:51Z")

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Ok thanks!

I did reproduce the issue yesterday, I wanted to be sure we were hitting the same problem. I’ll create an issue in our database for this and add you has an affected customer.

I hope we will have a fix quickly.

Thanks !

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**Author:** ![lampronf](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/lampronf/32/280_2.png) [@lampronf](https://community.shotgridsoftware.com/u/lampronf)\
**Post date:** [July 9, 2021, 4:03pm UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/6 "2021-07-09T16:03:37Z")

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Hi @cha,

We just deployed the fix for the issue. If you could update Create and confirm the bug is fixed on your end, it would be appreciated.

Thanks for reporting it,

Francisca

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**Author:** ![cha](https://avatars.discourse-cdn.com/v4/letter/c/977dab/32.png) [@cha](https://community.shotgridsoftware.com/u/cha)\
**Post date:** [July 12, 2021, 1:56am UTC](https://community.shotgridsoftware.com/t/shotgrid-create-media-is-not-loaded/12868/7 "2021-07-12T01:56:58Z")

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Hi @lampronf ,

Thank you ! The issue is solved .

Appreciate your prompt action .

Cheers .  
-Cha-