# SG Identity down

**URL:** <https://community.shotgridsoftware.com/t/sg-identity-down/16345>\
**Category:** Uncategorized\
**Created:** [November 17, 2022, 3:34pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345 "2022-11-17T15:34:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![kevinsallee](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/kevinsallee/32/7074_2.png) [@kevinsallee](https://community.shotgridsoftware.com/u/kevinsallee)\
**Post date:** [November 17, 2022, 3:34pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/1 "2022-11-17T15:34:55Z")

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Bad gateway, error pages… No way to login with SG Desktop 1.7.2 nor 1.7.3 this morning. Please fix.

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**Author:** ![kevinsallee](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/kevinsallee/32/7074_2.png) [@kevinsallee](https://community.shotgridsoftware.com/u/kevinsallee)\
**Post date:** [November 17, 2022, 3:35pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/2 "2022-11-17T15:35:49Z")

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![Screen Shot 2022-11-17 at 9.19.13](https://global.discourse-cdn.com/shotgunsoftware/original/2X/e/e27c7cca057ccb09c091d3c8ea36c0793dc5550f.jpeg)  
 ![Screen Shot 2022-11-17 at 9.35.24](https://global.discourse-cdn.com/shotgunsoftware/original/2X/0/03120186210e540c973d5a75e8e100e2a5645957.jpeg)

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**Author:** ![Eka](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@Eka](https://community.shotgridsoftware.com/u/Eka)\
**Post date:** [November 17, 2022, 4:03pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/3 "2022-11-17T16:03:48Z")

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Hello @kevinsallee ,

We are experiencing an issue with our Identity Authorization Service. This is impacting users ability to login to Autodesk Products & Services. The team continues to work on restoration of service. You can see more details about the services affected on this page: [https://status.shotgridsoftware.com/](https://status.shotgridsoftware.com/)

Please check the Autodesk Health Dashboard at [http://health.autodesk.com](http://health.autodesk.com/) for updates.

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**Author:** ![kevinsallee](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/kevinsallee/32/7074_2.png) [@kevinsallee](https://community.shotgridsoftware.com/u/kevinsallee)\
**Post date:** [November 17, 2022, 4:08pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/4 "2022-11-17T16:08:15Z")

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Yes, saw that, cannot login to SG sites either… Do you have an ETA?

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**Author:** ![Eka](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@Eka](https://community.shotgridsoftware.com/u/Eka)\
**Post date:** [November 17, 2022, 4:14pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/5 "2022-11-17T16:14:55Z")

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Not yet, unfortunately. The team continues to work on restoration of service. Apologies for the inconvenience, we appreciate your patience.

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**Author:** ![Eka](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@Eka](https://community.shotgridsoftware.com/u/Eka)\
**Post date:** [November 17, 2022, 7:10pm UTC](https://community.shotgridsoftware.com/t/sg-identity-down/16345/6 "2022-11-17T19:10:35Z")

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Quick note with the latest incident update from our ShotGrid Status site: A fix has been implemented and we are monitoring the results.

> **[Service Degradation - Autodesk Identity Authorization Service](https://status.shotgridsoftware.com/incidents/rvx9sg7kcyvl)**
>
> ShotGrid's Status Page - Service Degradation - Autodesk Identity Authorization Service.