# RV does not start via Remote Desktop since Windows update

**URL:** <https://community.shotgridsoftware.com/t/rv-does-not-start-via-remote-desktop-since-windows-update/10448>\
**Category:** RV\
**Created:** [October 19, 2020, 7:54am UTC](https://community.shotgridsoftware.com/t/rv-does-not-start-via-remote-desktop-since-windows-update/10448 "2020-10-19T07:54:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sepins](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@Sepins](https://community.shotgridsoftware.com/u/Sepins)\
**Post date:** [October 19, 2020, 7:54am UTC](https://community.shotgridsoftware.com/t/rv-does-not-start-via-remote-desktop-since-windows-update/10448/1 "2020-10-19T07:54:46Z")

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Ever since I have updated my remote pc to the newest windows update (OS build 19041.572) RV has stopped working. When I try to open an exr that I was able to open previously, RV would open and close straight away according to the task manager.

I am remote connected using Windows remote desktop to a laptop with a Quadro RTX 3000. Interstingly enough, if I remote connect via Chrome remote desktop, the viewer works, so I’m guessing it has something to do with the new update?

Does anyone know what I would need to change to have RV working again?

Thanks in advance!

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**Author:** ![Sepins](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@Sepins](https://community.shotgridsoftware.com/u/Sepins)\
**Post date:** [October 21, 2020, 7:41am UTC](https://community.shotgridsoftware.com/t/rv-does-not-start-via-remote-desktop-since-windows-update/10448/2 "2020-10-21T07:41:08Z")

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Are there any devs that could help me out with this issue?

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**Author:** ![alexaz](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/alexaz/32/82_2.png) [@alexaz](https://community.shotgridsoftware.com/u/alexaz)\
**Post date:** [October 23, 2020, 10:21pm UTC](https://community.shotgridsoftware.com/t/rv-does-not-start-via-remote-desktop-since-windows-update/10448/3 "2020-10-23T22:21:06Z")

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Hi @Sepins,

Apologies for not replying to you sooner.

Do you have GPU rendering enabled for your RDP?

> **[Enabling GPU Rendering for Microsoft Remote Desktop - Knowledge Base on CivilGEO](https://knowledge.civilgeo.com/knowledge-base/enabling-gpu-rendering-for-microsoft-remote-desktop/)**
>
> This article discusses how to allow the use of GPU rendering during a Remote Desktop session by modifying the group policy on the host computer.

Could you please open RV, try playing EXR, then close it. After that could you please send us ([support@shotgunsoftware.com](mailto:support@shotgunsoftware.com)) System and Application logs? You can get how-to here:  
[https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/](https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/)

Also, if you haven’t already, could you please open up a support request with NVIDIA? RDP should work with RTX 3000, and perhaps they’re already aware of this problem with latest Windows update.

Thanks,  
Alexa