# New note - Link to local file - Chrome

**URL:** <https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621>\
**Category:** Flow Production Tracking\
**Created:** [January 21, 2020, 8:18am UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621 "2020-01-21T08:18:22Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Stefan](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@Stefan](https://community.shotgridsoftware.com/u/Stefan)\
**Post date:** [January 21, 2020, 8:18am UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/1 "2020-01-21T08:18:22Z")

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Is this deprecated or is there something I’m missing? We have Enable linking to local files checked for the site.

![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/3/375602e717512857d27cf8e226b156c857ebcab8.png)

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**Author:** ![DavidMason](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/davidmason/32/193_2.png) [@DavidMason](https://community.shotgridsoftware.com/u/DavidMason)\
**Post date:** [January 21, 2020, 8:59am UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/2 "2020-01-21T08:59:04Z")

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Hi Stephan,

Welcome to the forums!

Check out this doc - [https://support.shotgunsoftware.com/hc/en-us/articles/219030938-Linking-to-local-files](https://support.shotgunsoftware.com/hc/en-us/articles/219030938-Linking-to-local-files)

It goes over what is needed to allow for local file linking, TLDR, you need to set a mount point and have the SG Desktop app installed to run a websocket server, details are in the document.

Hope that helps!

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**Author:** ![Stefan](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@Stefan](https://community.shotgridsoftware.com/u/Stefan)\
**Post date:** [January 21, 2020, 9:03am UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/3 "2020-01-21T09:03:44Z")

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We have that enabled, and we’ve have had Desktop running ok for a while now. This came up when a user wanted to link via the browser (Chrome) but it would not work.

I’ve tried to do the same thing with the desktop client running, but get the same result; ‘… not supported.’

Or is there anything else I’m missing?

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**Author:** ![DavidMason](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/davidmason/32/193_2.png) [@DavidMason](https://community.shotgridsoftware.com/u/DavidMason)\
**Post date:** [January 21, 2020, 11:48am UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/4 "2020-01-21T11:48:49Z")

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Hey Stefan,

Are there any errors in the JS console in chrome? It may also be useful to share with us your `tk-desktop.log` file to see what the issue with the websocket connection is would be best to share this with us in a support ticket by emailing [support@shotgunsoftware.com](mailto:support@shotgunsoftware.com) as it may contain sensitive data.

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**Author:** ![Stefan](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@Stefan](https://community.shotgridsoftware.com/u/Stefan)\
**Post date:** [January 21, 2020, 12:07pm UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/5 "2020-01-21T12:07:15Z")

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So, this is a bit embarrassing(?). It works now after lunch… Don’t really know what the difference is… Might be a cache thing in the browser or the desktop-client not getting discovered from the browser? Anyhow, this solved it self, I’ll reply here if it happens again and I have some more information.

Best Regards.

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**Author:** ![DavidMason](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/davidmason/32/193_2.png) [@DavidMason](https://community.shotgridsoftware.com/u/DavidMason)\
**Post date:** [January 21, 2020, 1:38pm UTC](https://community.shotgridsoftware.com/t/new-note-link-to-local-file-chrome/5621/6 "2020-01-21T13:38:57Z")

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No worries Stefan, I wont question it! Glad it’s working for you now.
