# Major Downtime - Database Maintenance

**URL:** <https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406>\
**Category:** Flow Production Tracking\
**Tags:** announcement, fptr\
**Created:** [November 3, 2024, 10:55pm UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406 "2024-11-03T22:55:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Sergei](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/sergei/32/2606_2.png) [@Sergei](https://community.shotgridsoftware.com/u/Sergei)\
**Post date:** [November 3, 2024, 10:55pm UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/1 "2024-11-03T22:55:38Z")

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FPTR Support Announcement

On Saturday December 28th PST, our database servers will undergo a major upgrade. During this downtime, all hosted sites will experience maintenance. This maintenance is mandatory and non-negotiable for all sites.

Maintenance Window

Saturday December 28th PST

**Maintenance Window** : December 28 2024, 6pm PST to December 29 2024, 6am PST (12 hours)

**Expected Downtime:** December 28 2024, 6pm PST to December 29 2024, 12am PST (6 hrs)

**FAQ**

Why are we proceeding with this change?

- Upgrading our database will allow us to benefit from the latest performance improvements.
- This upgrade will allow us to reduce future downtime required for database maintenance.

Is there anything I need to prepare before this maintenance occurs?

- Although it’s not required, we recommend that you stop your automation scripts prior to the maintenance. No other action is required on your side.
- After the maintenance, FPTR should work as before, and no changes to your scripts, tools, or FPTR pages will be required.

Where can I follow the progress of the operation?

- You can follow this operation on our Status Page at [http://status.shotgridsoftware.com](http://status.shotgridsoftware.com/).

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**Author:** ![Ricardo\_Musch](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ricardo_musch/32/405_2.png) [@Ricardo\_Musch](https://community.shotgridsoftware.com/u/Ricardo_Musch)\
**Post date:** [November 7, 2024, 2:00pm UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/2 "2024-11-07T14:00:36Z")

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Is it saturday

> On Saturday December 28th 2024, our database servers will undergo a major upgrade.

or sunday?

> **Maintenance Window** : 2024-12-29T02:00:00Z→2024-12-29T14:00:00Z (12 hours)

> **Expected Downtime:** 2024-12-29T02:00:00Z→2024-12-29T08:00:00Z (6 hrs)

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<div class="post-metadata">

**Author:** ![Sergei](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/sergei/32/2606_2.png) [@Sergei](https://community.shotgridsoftware.com/u/Sergei)\
**Post date:** [November 8, 2024, 5:12am UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/3 "2024-11-08T05:12:02Z")

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Thank you for the feedback. The Database maintenance will happen on Saturday 28th PST. I’ve just changed the announcement to avoid confusion.

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**Author:** ![Alefeve](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@Alefeve](https://community.shotgridsoftware.com/u/Alefeve)\
**Post date:** [November 25, 2024, 8:37am UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/4 "2024-11-25T08:37:45Z")

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Hello,

The first message still mentions 2 different dates, which is confusing.

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**Author:** ![Sergei](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/sergei/32/2606_2.png) [@Sergei](https://community.shotgridsoftware.com/u/Sergei)\
**Post date:** [November 26, 2024, 1:35am UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/5 "2024-11-26T01:35:28Z")

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Corrected the dates to use absolute time, as automatic timezone adjustment creates more confusion than clarity.

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**Author:** ![Alefeve](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@Alefeve](https://community.shotgridsoftware.com/u/Alefeve)\
**Post date:** [November 26, 2024, 8:25am UTC](https://community.shotgridsoftware.com/t/major-downtime-database-maintenance/19406/6 "2024-11-26T08:25:50Z")

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Thanks!