# Inbox never loads

**URL:** <https://community.shotgridsoftware.com/t/inbox-never-loads/12861>\
**Category:** Uncategorized\
**Created:** [July 6, 2021, 5:46pm UTC](https://community.shotgridsoftware.com/t/inbox-never-loads/12861 "2021-07-06T17:46:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stavernia](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/stavernia/32/1006_2.png) [@stavernia](https://community.shotgridsoftware.com/u/stavernia)\
**Post date:** [July 6, 2021, 5:46pm UTC](https://community.shotgridsoftware.com/t/inbox-never-loads/12861/1 "2021-07-06T17:46:37Z")

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Some of my users are having issues loading their Inbox on ShotGrid. It hangs on the loading circle forever. I can’t figure out any connections between users that have this issue (maybe about 25% of users). Any thoughts?

 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/1/17ed4ad93b80282e97f3ee54a6735141c4f4bb0f.png)

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**Author:** ![CallumVerster](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/callumverster/32/3821_2.png) [@CallumVerster](https://community.shotgridsoftware.com/u/CallumVerster)\
**Post date:** [August 15, 2022, 8:18am UTC](https://community.shotgridsoftware.com/t/inbox-never-loads/12861/2 "2022-08-15T08:18:16Z")

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Hi Stavernia,

We seem to be having the same issue. Did you manage to find a fix?

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**Author:** ![mmoshev](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/mmoshev/32/476_2.png) [@mmoshev](https://community.shotgridsoftware.com/u/mmoshev)\
**Post date:** [August 15, 2022, 11:05am UTC](https://community.shotgridsoftware.com/t/inbox-never-loads/12861/3 "2022-08-15T11:05:59Z")

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You could check the browser dev tools console for clues.

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**Author:** ![Ricardo\_Musch](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ricardo_musch/32/405_2.png) [@Ricardo\_Musch](https://community.shotgridsoftware.com/u/Ricardo_Musch)\
**Post date:** [August 15, 2022, 1:49pm UTC](https://community.shotgridsoftware.com/t/inbox-never-loads/12861/4 "2022-08-15T13:49:09Z")

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Hey Callum,

if you don’t manage to find any hints from the web console then I would suggest making a ticket to Sg Support so things can get looked into from the backend.

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