# I cannot initiate Shotgun

**URL:** <https://community.shotgridsoftware.com/t/i-cannot-initiate-shotgun/12242>\
**Category:** Flow Production Tracking\
**Tags:** fptr-tk, fptr-support\
**Created:** [April 27, 2021, 9:25pm UTC](https://community.shotgridsoftware.com/t/i-cannot-initiate-shotgun/12242 "2021-04-27T21:25:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![franz.zuñiga](https://avatars.discourse-cdn.com/v4/letter/f/ed8c4c/32.png) [@franz.zuñiga](https://community.shotgridsoftware.com/u/franz.zu%C3%B1iga)\
**Post date:** [April 27, 2021, 9:25pm UTC](https://community.shotgridsoftware.com/t/i-cannot-initiate-shotgun/12242/1 "2021-04-27T21:25:11Z")

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When i login to shotgun it doesnt start and show me this error “UnicodeDecodeError: ‘ascii’ codec can’t decode byte 0xc3 in position 25: ordinal not in range(128)” ![ScreenShot_20210427154528](https://global.discourse-cdn.com/shotgunsoftware/original/2X/5/532acec918b6913257fdef2e16e7f060dff5e0d6.png)