# Cannot login to Shotgun Desktop: No such file or directory

**URL:** <https://community.shotgridsoftware.com/t/cannot-login-to-shotgun-desktop-no-such-file-or-directory/8305>\
**Category:** Pipeline Integrations\
**Created:** [April 22, 2020, 3:10pm UTC](https://community.shotgridsoftware.com/t/cannot-login-to-shotgun-desktop-no-such-file-or-directory/8305 "2020-04-22T15:10:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ricardo\_Musch](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ricardo_musch/32/405_2.png) [@Ricardo\_Musch](https://community.shotgridsoftware.com/u/Ricardo_Musch)\
**Post date:** [April 22, 2020, 3:10pm UTC](https://community.shotgridsoftware.com/t/cannot-login-to-shotgun-desktop-no-such-file-or-directory/8305/1 "2020-04-22T15:10:31Z")

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We are suddenly experiencing Shotgun Desktop not working.

It gives us the following error when trying to login:  
 ![image](https://global.discourse-cdn.com/shotgunsoftware/original/2X/2/278870f642346a6e11a1a167d977e1c8fefdf850.png)

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**Author:** ![philip.scadding](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/philip.scadding/32/30_2.png) [@philip.scadding](https://community.shotgridsoftware.com/u/philip.scadding)\
**Post date:** [April 22, 2020, 3:14pm UTC](https://community.shotgridsoftware.com/t/cannot-login-to-shotgun-desktop-no-such-file-or-directory/8305/2 "2020-04-22T15:14:06Z")

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Hi Ricardo

Sorry you hitting issues, that error is not very helpful at all!  
Please could you submit a support ticket and attach your `tk-desktop.log` and we’ll take a look.

Thanks  
Phil

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<div class="post-metadata">

**Author:** ![Ricardo\_Musch](https://sea1.discourse-cdn.com/shotgunsoftware/user_avatar/community.shotgridsoftware.com/ricardo_musch/32/405_2.png) [@Ricardo\_Musch](https://community.shotgridsoftware.com/u/Ricardo_Musch)\
**Post date:** [April 22, 2020, 4:16pm UTC](https://community.shotgridsoftware.com/t/cannot-login-to-shotgun-desktop-no-such-file-or-directory/8305/3 "2020-04-22T16:16:32Z")

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It’s solved.

Updated the Standalone API but since the addition of python 3 the location of the cacerts.txt has changed so our SHOTGUN\_API\_CACERTS variable was pointing to a non-existent file.

And that only updated when people restarted their machines due to Group Policy kicking in on restart.